Jet Set Candy
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Enjoy free shipping for U.S. Canada & Mexico orders over $250 and international orders over $500

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Customer Care

Shipping

To ensure delivery in time for Christmas, we recommend standard U.S. orders be placed by 20th December. For any engraving or international orders, please place them by 13th December. (May not be applicable to back-ordered items.)

Engraved Luggage Tags

Items cannot be returned or exchanged once engraved. Estimated delivery for engraved items: domestic orders typically ship within 10 business days. International orders typically ship within 15 business days.

Domestic - Standard Orders 

Items in stock typically ship within 7 business days while selected 14k solid gold pieces, pre-ordered and back-ordered items typically take between 6-8 weeks. Orders placed before 3pm Monday through Friday will be processed the same day and orders received after 3pm will be processed the following day. Delivery is made through our logistics partners from Monday to Friday.

US ground shipping is $10 and is usually delivered within 5-7 business days. 

Shipping to Puerto Rico, Hawaii, & Alaska is $25 and is usually delivered within 5-10 business days. 

Shipping to Canada & Mexico is $30 and is usually delivered within 5-10 business days. 

Shipping to the above locations is free on orders over $250.

International - Standard Orders 

Pricing

International shipping is $35 and is usually delivered within 5-12 business days. International shipping is free on orders over $500.

Shipping time can vary depending on the carrier as well as the final destination but typically international postal shipping takes between 5-12 business days. You may be subject to additional taxes/duties charges depending on laws in your country. Please check with your local authorities if you have any concerns about this. Risk of loss and/or title for merchandise shipped internationally will pass on to you once we have delivered to the carrier.

Returns and Exchanges

In the unlikely event that you are not 100% satisfied, products will be accepted for refund or credit (excluding any shipping charges) if returned unworn and in new condition within 14 days of purchase. Products must be in their original packaging and accompanied by the original sales receipt. Please email customercare@jetsetcandy.com for a return authorization.

Countries With Limited Or No Service

Russia

Refused Shipments

If you refuse a shipment from Jet Set Candy, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Jet Set Candy. This amount will be deducted from your merchandise refund. 

 
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*US Ground shipping only