Returns & Exchanges

In the unlikely event that you’re not 100% satisfied, products will be accepted for exchange, credit or refund (excluding all shipping charges) if returned unworn and/or within a reasonable amount of time. Products must be accompanied by the original sales receipt. Warranty conditions can be found here.

To return an item please follow the directions below:

    Email customercare@jetsetcandy.com specifying either an exchange, credit or refund. We will respond within 24 hours with an outcome.

    If requested, please return your package to and include your order number:

JSC Returns

1133 Broadway, Suite 218

New York, NY, 10010

Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.

If you have any further questions, please email customercare@jetsetcandy.com

    Engraved charms (for change of mind)
Pre-ordered and custom made items (for change of mind)

    Items purchased during sample and online flash sales.