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You may be subject to additional taxes and duties charges depending on laws in your country. Please check with your local authorities if you have any concerns about this.

CONTACT US   I   SHIPPING

PRICING & PAYMENT  I   RETURNS & EXCHANGES

WARRANTY  I   FAQ  I   GIFT CARDS

TERMS & CONDITIONS  I   PRIVACY POLICY


GENERAL INQUIRIES
Please email customercare@jetsetcandy.com or call 212 796 6922.

PRESS
To receive a press kit or for comments and photos please email press@jetsetcandy.com 

WHOLESALE
For wholesale inquiries please email wholesale@jetsetcandy.com

OFFICE
Jet Set Candy
1133 Broadway, Suite 218
New York, NY, 10010

In the unlikely event that you’re not 100% satisfied, products will be accepted for exchange, credit or refund (excluding all shipping charges) if returned unworn and/or within a reasonable amount of time. Products must be accompanied by the original sales receipt. Warranty conditions can be found here.

EXCHANGES & CREDIT

To return an item please follow the directions below:

  1. Email customercare@jetsetcandy.com specifying either an exchange, credit or refund. We will respond within 24 hours with an outcome.
  2. If requested, please return your package to and include your order number:

JSC Returns
1133 Broadway, Suite 218
New York, NY, 10010
United States

REFUNDS

Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.

If you have any further questions, please email customercare@jetsetcandy.com

ITEMS NOT ELIGIBLE FOR RETURN

  • Engraved charms (for change of mind)
  • Items purchased during sample and online flash sales.

In the unlikely event that you’re not 100% satisfied, products will be accepted for exchange, credit or refund (excluding all shipping charges) if returned unworn and/or within a reasonable amount of time. Products must be accompanied by the original sales receipt. Warranty conditions can be found here.

EXCHANGES & CREDIT

To return an item for exchange and/or credit please follow the directions below:

  1. Email customercare@jetsetcandy.com specifying either an exchange, credit or refund.
  2. Return your package to and include your order number:

JSC Returns
1133 Broadway, Suite 218
New York, NY, 10010
United States

You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us.

REFUNDS

Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.

If you have any further questions, please email customercare@jetsetcandy.com

ITEMS NOT ELIGIBLE FOR RETURN

  • Engraved charms
  • Items purchased during sample and online flash sales.

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