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You may be subject to additional taxes and duties charges depending on laws in your country. Please check with your local authorities if you have any concerns about this.


GENERAL INQUIRIES
Please email customercare@jetsetcandy.com or call 212 796 6922.

PRESS
To receive a press kit or for comments and photos please email press@jetsetcandy.com 

WHOLESALE
For wholesale inquiries please email wholesale@jetsetcandy.com

OFFICE
Jet Set Candy
1133 Broadway, Suite 218
New York, NY, 10010

SHIPPING GUIDELINES

You will receive an email confirmation once your order has been successfully placed that includes your order number. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

ENGRAVED LUGGAGE TAGS

Items cannot be returned or exchanged once engraved. Engraved items are typically dispatched within 1-4 business days from ordering.

GENERAL DISPATCH

Orders may take up to 1-4 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Delivery is made through our logistics partners from Monday to Friday.

INTERNATIONAL ORDERS

Shipping times can vary depending on the carrier as well as the final destination but typically international postal shipping takes between 5-12 business days.

PRE-ORDERS & BACK-ORDERS

You can expect back-ordered and pre-ordered items to arrive around the indicated delivery date, but please note that the expected delivery date is an estimate only and is not guaranteed. In most cases, one shipment will be made.

SHIPPING COSTS

DOMESTIC - STANDARD ORDERS

United States (including Puerto Rico) ground shipping is $10 and is usually delivered within 5-7 business days. Shipping to Canada & Mexico is $20 and is usually delivered within 5-10 business days.

Shipping to the above locations is free on orders over $150.

EXPEDITED SHIPPING

Expedited shipping is valid for Monday to Friday delivery and is currently only available to shipping addresses within the contiguous United States. Orders destined for Alaska, Hawaii and Puerto Rico may email customercare@jetsetcandy.com or call + 1 212 796 6922 for an expedited quote.

Expedited 2 day shipping is $15 for and $35 for overnight. Orders placed weekdays before 2:00 P.M. Eastern time will ship same day. Orders placed after 2:00 P.M. or on weekends or holidays will ship the following business day.

INTERNATIONAL - STANDARD ORDERS

International shipping is $35 and orders are usually delivered within 5-12 business days.

International shipping is free on orders over $250.

TAXES & DUTIES

United States - Applicable sales tax will be charged on the merchandise total. Taxes are calculated according to the billing address and itemized upon checkout.

International - You may be subject to additional taxes/duties charges depending on laws in your country. Please check with your local authorities if you have any concerns about this. Risk of loss and/or title for merchandise shipped internationally will pass on to you once we have delivered to the carrier.

COUNTRIES WITH LIMITED OR NO SERVICE

Russia

REFUSED SHIPMENTS

If you refuse a shipment from Jet Set Candy, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Jet Set Candy. This amount will be deducted from your merchandise refund.

SHIPPING GUIDELINES

You will receive an email confirmation once your order has been successfully placed that includes your order number. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

ENGRAVED LUGGAGE TAGS

Items cannot be returned or exchanged once engraved. Engraved items are typically dispatched within 1-4 business days from ordering.

GENERAL DISPATCH

Orders may take up to 1-4 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Delivery is made through our logistics partners from Monday to Friday.

INTERNATIONAL ORDERS

Shipping times can vary depending on the carrier as well as the final destination but typically international postal shipping takes between 5-12 business days.

PRE-ORDERS & BACK-ORDERS

You can expect back-ordered and pre-ordered items to arrive around the indicated delivery date, but please note that the expected delivery date is an estimate only and is not guaranteed. In most cases, one shipment will be made.

SHIPPING COSTS

DOMESTIC - STANDARD ORDERS

United States and Puerto Rico ground shipping is $10 and is usually delivered within 5-7 business days. Shipping to Canada & Mexico is $20 and is usually delivered within 5-10 business days.

Shipping to the above locations is free on orders over $150.

EXPEDITED SHIPPING

Expedited shipping is valid for Monday to Friday delivery and is currently only available to shipping addresses within the contiguous United States. Orders destined for Alaska, Hawaii and Puerto Rico may email customercare@jetsetcandy.com or call + 1 212 796 6922 for an expedited quote.

Expedited 2 day shipping is $15 for and $35 for overnight. Orders placed weekdays before 2:00 P.M. Eastern time will ship same day. Orders placed after 2:00 P.M. or on weekends or holidays will ship the following business day.

INTERNATIONAL - STANDARD ORDERS

International shipping is $35 and orders are usually delivered within 5-12 business days.

International shipping is free on orders over $250.

TAXES & DUTIES

United States - Applicable sales tax will be charged on the merchandise total. Taxes are calculated according to the billing address and itemized upon checkout.

International - You may be subject to additional taxes/duties charges depending on laws in your country. Please check with your local authorities if you have any concerns about this. Risk of loss and/or title for merchandise shipped internationally will pass on to you once we have delivered to the carrier.

COUNTRIES WITH LIMITED OR NO SERVICE

Russia

REFUSED SHIPMENTS

If you refuse a shipment from Jet Set Candy, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Jet Set Candy. This amount will be deducted from your merchandise refund.

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